Cancellation & Refund Policy
At Klipad AI, we build software designed to generate measurable business results for your ad campaigns. If our platform fails to meet your commercial expectations or if technical issues prevent you from generating video ads, our transparent refund policy ensures you are treated fairly.
7-Day Satisfaction Guarantee (First-Time Subscriptions)
If you purchase a paid subscription (Starter, Growth, or Scale) for the first time and find that the platform does not fit your video advertising workflow, you are eligible for a 100% full refund within 7 days of your initial transaction, provided you have consumed less than 20% of your monthly ad video quota.
We offer this guarantee because we stand by the quality of our Indian language phonetic voice synthesis and automated multi-aspect rendering engine.
Technical Failure & Billing Discrepancies
You are always entitled to a prompt and complete refund under the following operational circumstances:
- Persistent System Rendering Failures: In the rare event that platform outages, GPU cluster failures, or recurring pipeline errors prevent you from exporting paid ads and our engineering support cannot resolve the issue within 48 hours.
- Duplicate Charges: If an unintended network glitch or browser refresh causes duplicate payment captures for the same subscription period.
- Accidental Post-Cancellation Renewal: If your card was charged after you successfully initiated a cancellation in your billing dashboard prior to the renewal timestamp.
Non-Refundable Situations
Refunds will not be approved in the following scenarios:
- Refund requests submitted after the 7-day initial guarantee window for ongoing active renewals.
- Accounts that have fully utilized or substantially consumed their monthly ad video allocations before requesting cancellation.
- Workspaces suspended or terminated for violating our acceptable use standards (e.g. attempting to generate deceptive, unlawful, or hateful ad content).
- Enterprise custom engineering, bespoke fine-tuning, or dedicated server deployment contracts where upfront GPU infrastructure was already provisioned.
Refund Processing Timeline & Gateways
All refunds are credited directly back to the original funding source used during checkout (Razorpay UPI, RuPay/Visa/Mastercard credit or debit card, Net Banking, or Stripe). We never issue store credit or vouchers in place of real cash refunds.
Once authorized by our Super Admin billing department, gateway refunds are initiated immediately. Indian banking settlement systems (UPI/IMPS/Card networks) typically reflect the credit in your bank account within 5 to 7 business days.
How to Request a Refund
To submit a refund request, follow these simple steps:
Our finance and super admin billing team will review and respond to your request within 24 business hours.
How to Cancel Future Renewals
If you simply wish to stop future monthly or annual renewals without needing a refund for the current cycle:
- Log in to your Klipad AI workspace.
- Navigate to Dashboard > Settings > Billing.
- Under your active subscription card, click Cancel Subscription.
Your plan will remain active with full quota access until the period end date, and your payment method will not be charged again.